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Our Newsletter


Delivery

 Christmas Delivery

Please note the final dates for ordering for guaranteed Christmas delivery are:

Custom orders (including all Bootliners & Custom Dog Mats):  20th November 2017

Seat Covers:  6th December 2017

For orders after these dates, we will try our best but cannot guarantee pre Christmas delivery.

 

We aim to despatch our standard items, such as seat covers, within 7 working days. Boot Liners and any other custom, bespoke or special orders may take 10 - 15 working days. Please note our boot liners and other custom items are made to order and the lead time given is for manufacture. Delivery is typically 1 - 3 working days.

Please Note - Seat covers ordered with a boot liner will be despatched with the boot liner.

Delivery costs for UK Mainland are:

Orders up to £49.99...... £4.99
£50.00 and over........... £6.99

Overseas Orders: Delivery charges for mainland European destinations will be shown at the checkout pages. For all other countries, please contact us.

Can I request my item is left in a safe place - Yes, you can leave instructions in the order comments section at the checkout when placing your order. PLEASE NOTE - by requesting your items are left in a safe place you do so at your own risk and Titan Covers will not be held responsible for any missing or stolen parcels. Please make sure that your safe place is secure and out of sight.

What time can I expect my delivery - All our parcels are sent by courier and can be delivered between 8am and 6pm. In cases where the couriers are running late due to traffic incidents or during busier periods your parcel may arrive later than 6pm

What happens if I'm not in when delivery is attempted - If you are not in when delivery is attempted the courier may attempt to leave it with a neighbour or leave a card either detailing when they will return or for you to rearrange your delivery date and time . If you do not want your items to be left with a neighbour please specify this in the order comments section at the checkout section when ordering. If you have requested an item is left in a safe place your item will be left here unless the driver feels the safe place is not suitable in which case they will leave a card for you to rearrange a more suitable delivery time and date. In the case of any items which have been sent for via a signed for service a card will be left for you to rearrange delivery.

 

 

RETURNS AND REFUNDS - We strive to ensure that our products are of the highest quality. If for any reason you are not satisfied with your purchase you should inform us straight away and in any event within 14 calendar days of delivery to you.

NON CUSTOM ITEMS - For items that have not been personalised, customised or made to order, you have a right to cancel the contract within 14 calendar days and up to a further 14 calendar days from cancellation to return the item. Simply return the item to us, unused, with its original packaging and the receipt, retaining a note of the number of the receipt for your own records, and obtain proof of postage. You will be responsible for the cost of returning the items. Refunds will be processed within 14 calendar days of receiving the returned item. If you suspect your item to be faulty, please contact us to discuss as we will arrange returns where items are faulty or there has been an error on the part of Titan Covers. 

CUSTOM ITEMS (Includes all boot liners and custom dog mats) - In the case of  personalised, customised or made to order items including all custom boot liners and custom dog mats, please inspect the goods on delivery and inform us immediately and if possible email images of any faults or fitment issues to sales@titancovers.co.uk, and in any event within 14 calendar days, of any suspected fault or discrepancy. Custom items cannot be returned for the following reasons

- you ordered incorrectly

- you do not like the colour or material

We shall be happy to discuss any suspected fault or error on our part and arrange returns for inspection. Subject to our right to refuse to do so if no fault or error is found and your returning the item unused, we will provide you with your choice of a full refund, agreed alterations, or exchange.

WHERE DO I RETURN MY ITEM

If returning non custom items (excludes all custom boot liners and custom dog mats)

Please return your item, unused to

Titan Returns,

Unit 6 Sketchley Meadows,

Hinckley,

Leicestershire,

LE10 3EN

Please include either a copy of the invoice or a note with your name, address and order number so we can easily identify your parcel.
We advise obtaining proof of postage for your own records.
Your refund will be processed within 14 days via the original payment method.

HOW DO I EXCHANGE ITEMS

Please note all custom boot liners and custom dog mats cannot be exchanged

If you wish to exchange your item please return the parcel to us and include a covering note detailing the items you would like to exchange for. If the items you are exchanging for have a higher value a customer service member will be in touch to take additional payment details.